l33 Privacy Policy

1. Who We Are

l33 is an online entertainment and wagering platform designed primarily for players based in Bangladesh. We operate a mobile-first service accessible from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other cities across the country. Our platform provides cricket betting, live casino tables, slots, crash games, and fishing games to adult players aged 21 and above.

For the purposes of this Privacy Policy, l33 is the data controller responsible for processing the personal information of users registered on our platform. All references to "we", "us", or "our" in this document refer to l33 and its operating entity. References to "you" or "your" refer to the registered user or site visitor.

2. Information We Collect

To provide our services safely and responsibly, l33 collects the following categories of personal and technical information from users:

• Identity Information: Full name, date of birth, and national identification details collected during account registration and KYC verification.
• Contact Information: Mobile phone number, email address, and residential location (city/district) used for account communication and support.
• Financial Information: Transaction history, deposit and withdrawal records, payment method references (such as bKash or Nagad account identifiers), and wagering activity — collected to process payments and prevent fraud.
• Technical Information: IP address, device type, operating system, browser type, session timestamps, and approximate geolocation — collected automatically when you access our platform.
• Behavioural Data: Game play history, betting patterns, session duration, pages visited, and feature interactions — used to improve our platform and personalise your experience.
• Communications Data: Records of messages sent to our customer support team, including live chat transcripts and any email correspondence with [email protected].

3. How We Use Your Information

l33 processes your personal data only for specific, legitimate purposes directly related to providing and improving our services. We do not sell your personal data to third parties for marketing purposes. The specific uses are:

• To create and manage your l33 account, verify your identity through KYC processes, and maintain account security.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• To deliver customer support, resolve disputes, respond to enquiries, and send essential service notifications.
• To detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, and other prohibited conduct in accordance with responsible gaming standards.

4. Legal Basis for Processing

l33 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration, including running your account, processing bets, and paying winnings.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where our interests do not override your fundamental privacy rights.
• Legal Compliance: Processing necessary to comply with applicable laws and regulations, including anti-money-laundering obligations and age-verification requirements.
• Consent: Where we rely on your consent for specific processing activities such as promotional communications or optional cookie categories, you have the right to withdraw that consent at any time by contacting our support team.
• Vital Interests: In exceptional circumstances where processing is necessary to protect the vital interests of a user, for example in a safeguarding situation.

5. Sharing of Personal Data

l33 does not sell, rent, or trade your personal data with unrelated third parties. We may share your information strictly on a need-to-know basis with the following categories of recipients:

Payment Processors

To complete financial transactions, we share necessary transaction data with payment service providers including mobile financial services such as bKash and Nagad, and bank partners. These providers are bound by strict confidentiality obligations and process your data only for the specific payment purpose.

Technology Partners

Game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) and platform infrastructure partners may receive limited, anonymised or pseudonymised technical data necessary to deliver their games and services on our platform. No directly identifiable personal data beyond session tokens is shared for this purpose.

Legal and Regulatory Authorities

Where required by applicable law or a valid legal process (such as a court order or official investigation), l33 may disclose personal data to competent authorities. We will notify you of any such disclosure to the extent permitted by law.

6. Data Retention

We retain your personal data for only as long as is necessary for the purposes outlined in this policy. Our retention periods are guided by the following principles:

• Active account data is retained for the duration of your account's existence on the l33 platform.
• Following account closure, identity, financial, and wagering records are retained for a minimum of five years to comply with anti-money-laundering obligations.
• Customer support communications (live chat logs, emails) are retained for three years from the date of the last interaction.
• Technical logs (server logs, IP address records) are retained for a shorter period as required for security and fraud-detection purposes, typically 90 days, unless a specific investigation requires extended retention.

7. Data Security

l33 takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data transmissions between your device and our servers, secure password hashing protocols, role-based access controls for our internal teams, regular security audits, and penetration testing of our platform infrastructure. While we employ robust safeguards, no online platform can guarantee absolute security. You are responsible for keeping your account credentials — including your username and password — confidential. If you suspect your account has been compromised, contact our support team immediately via live chat on the platform or by emailing [email protected].

8. Your Rights

As a user of the l33 platform, you hold a number of rights over the personal data we hold about you. To exercise any of these rights, please contact us via the support channel. We will respond to all verified requests within a reasonable timeframe:

• Right of Access: You may request a copy of the personal data l33 holds about you, including information on how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure: In certain circumstances, you may request that we delete the personal data we hold about you. Note that we may be required to retain specific data for legal compliance reasons even after such a request.
• Right to Restrict Processing: You may ask us to limit how we use your personal data in specific circumstances, for example while a dispute about its accuracy is being resolved.
• Right to Object: Where processing is based on legitimate interests, you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests or the data is needed for legal claims.

9. International Data Transfers

As a digital platform serving users primarily in Bangladesh, some of l33's infrastructure, game providers, and technology partners may be located in or operate from jurisdictions outside Bangladesh. When personal data is transferred outside Bangladesh, l33 ensures that appropriate contractual and technical safeguards are in place to protect your data to a standard equivalent to that required within Bangladesh.

If you have concerns about datatransfers relating to your personal data, please contact our support team at [email protected] and we will provide further information on the safeguards in place.

10. Third-Party Links and Services

The l33 platform may reference or integrate services from third-party game studios and payment partners. These third parties operate their own privacy policies which govern how they handle any data they receive. l33 is not responsible for the privacy practices of third parties. We recommend reviewing the privacy policies of any third-party service you interact with through our platform. The following types of third-party service may be involved:

• Game content providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt, whose game engines run within the l33 platform environment.
• Mobile financial service providers including bKash, Nagad, Rocket, and Upay, which process payment transactions on your behalf.
• Banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, used for direct bank transfer options.
• Analytics and security services used for platform stability, fraud detection, and responsible gaming compliance monitoring.

11. Marketing Communications

l33 may send you promotional messages about bonuses, new game launches, cricket betting opportunities, and seasonal offers relevant to the Bangladesh market — such as Eid promotions, Pohela Boishakh specials, BPL season offers, and IPL betting features — only where you have given your consent to receive such communications. You may opt out of marketing communications at any time by contacting our support team via live chat on the platform or emailing [email protected]. Opting out of marketing does not affect essential service communications such as account notifications, security alerts, and transaction confirmations.

12. Changes to This Privacy Policy

l33 reserves the right to update or amend this Privacy Policy at any time in response to changes in law, our services, or our data processing practices. When material changes are made, we will update the "Last Updated" date at the top of this page. Where required by applicable law or where changes are significant, we will notify registered users via their registered contact details. Your continued use of the l33 platform after any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Cookies and Tracking Technologies

l33 uses cookies and similar tracking technologies to ensure our platform functions correctly, to remember your preferences, and to analyse usage patterns for service improvement. Cookies are small text files placed on your device when you visit our site. We use the following categories of cookies: strictly necessary cookies (required for the platform to operate), functional cookies (to remember your settings and preferences), and analytical cookies (to understand how users navigate and use the platform).

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the l33 platform, including your ability to stay logged in or access certain features. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate.

14. Minors and Age Verification

l33 is strictly an adults-only platform. Our services are available exclusively to persons aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, all users must confirm that they are 21 years of age or older. Where we have reason to believe that a user is under 21, we will suspend the account immediately, refund any remaining balance in accordance with our Terms & Conditions, and delete the personal data of that user to the extent permitted by law. If you are a parent or guardian and believe that a minor has registered on our platform, please contact our support team immediately via live chat or at [email protected] so that we can take prompt action.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way l33 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available 24 hours a day, 7 days a week.

You may reach us via live chat directly on the l33 platform (available around the clock) or by emailing our support address at [email protected]. Please allow up to 48 hours for a response to email enquiries. For urgent account or security matters, we recommend using the live chat option for a faster resolution.